Privacy policy

Last updated: 19 May 2026

Comchef is operated by The trustee for COMCHEF TRUST (ABN: 80 910 209 426).

This Privacy Policy explains how Comchef collects, uses, stores and discloses personal information when you visit comchef.com.au, place an order, create an account, contact us, or otherwise use our website and services.

Our online store is powered by Shopify, which helps us provide our ecommerce services.

Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

Contact details, such as your name, phone number, email address, billing address and delivery address.
Order and transaction details, including products viewed, added to cart, purchased, returned or cancelled.
Account information, including login details, preferences and settings.
Payment-related information needed to process transactions.
Communications with us, including enquiries, support requests and feedback.
Device and usage information, including IP address, browser, device, pages visited and interactions with our website.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us or submit information through our website.
Automatically when you use our website, including through cookies and similar technologies.
From service providers and partners who help us operate our website, process orders, provide delivery, support payments, prevent fraud or provide marketing services.

How We Use Personal Information

We use personal information to:

Process orders, payments, delivery, returns and customer support requests.
Provide, maintain and improve our website and services.
Communicate with you about orders, enquiries, accounts, updates and support.
Send marketing communications where permitted by law or with your consent.
Personalise your website experience and show relevant products or advertising.
Detect, prevent and respond to fraud, security risks or unlawful activity.
Comply with legal obligations and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to:

Shopify, which hosts and powers our online store.
Payment processors, courier partners, fulfilment providers, IT providers, analytics providers, marketing providers and other service providers who help us operate our business.
Professional advisers, regulators, authorities or other parties where required or permitted by law.
Third parties involved in a business sale, merger, restructure or similar transaction.

Shopify

Our website is powered by Shopify. Information you provide through our website may be transmitted to and processed by Shopify and its service providers, including in countries outside Australia.

To learn more about how Shopify handles personal information, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Analytics

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services and support marketing or advertising.

You can control cookies through your browser settings, but disabling cookies may affect how some parts of the website work.

Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link in the email. We may still send non-marketing messages related to orders, accounts or customer service.

Third-Party Websites

Our website may link to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We retain personal information for as long as needed to provide our services, manage orders and accounts, comply with legal obligations, resolve disputes and enforce our terms and policies.

Access and Correction

You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding to your request.

International Transfers

Some of our service providers, including Shopify, may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with applicable privacy laws.

Complaints

If you have a complaint about how we handle personal information, please contact us using the details below. We will review your complaint and respond within a reasonable time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on our website.

Contact

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Comchef
16A Waratah Ave
Mordialloc Victoria 3195
Australia

Phone: 0402 466 260
Email: sales@comchef.com.au