Refund policy

Change-of-Mind Returns

Comchef is not required to accept a return when a customer simply changes their mind. However, we may accept an eligible change-of-mind return under the conditions below.

Requests must be emailed to sales@comchef.com.au within 10 business days of delivery and include:

• The order number and reason for return
• Clear photographs of the product
• Photographs showing all sides of the packaging
• Photographs of labels, accessories and included components

Please do not send the product until Comchef has provided written return authorisation and return instructions.

To qualify, the product must be:

• Unused and uninstalled
• In resalable condition
• In its complete, original and undamaged packaging
• Returned with all accessories, manuals, labels and protective materials

All approved change-of-mind returns attract a 30% restocking fee, calculated on the product purchase price.

The customer is responsible for:

• The original outbound freight cost
• The cost of returning the product to Comchef
• Insurance and safe packaging during return transport
• Any additional freight required if a return is refused and must be sent back to the customer

Original freight charges are non-refundable. If an order qualified for included or promotional delivery, any proposed outbound freight deduction will be disclosed as part of the return approval before the customer proceeds.

Photographic approval is preliminary only. Final acceptance is subject to inspection after delivery to Comchef. A return may be refused if the product is used, installed, damaged, incomplete or unsuitable for resale, or if its original packaging is missing or damaged.

Once an approved return has passed inspection, the refund will be issued to the original payment method, less the 30% restocking fee and any agreed freight deductions.

Faulty, Damaged or Incorrectly Supplied Goods

The change-of-mind conditions above do not apply where goods are faulty, damaged in transit, incorrectly supplied or otherwise fail to satisfy an applicable consumer guarantee.

Please contact sales@comchef.com.au with your order number and details of the problem. Photographs or video may be requested where reasonably practicable to help us assess the issue and arrange an appropriate response.

Comchef will provide a remedy in accordance with the Australian Consumer Law. A customer does not need the original packaging to seek a remedy for faulty goods. Where a fault is confirmed, reasonable return expenses will be reimbursed as required by law. For large, heavy or difficult-to-return faulty products, Comchef will arrange collection or otherwise cover the reasonable return arrangements where required.

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.